Refund policy
We want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Returns
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You have 14 days from the date you receive your item to request a return.
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Items must be unused, unworn, unwashed, and in their original condition.
Non-Returnable Items
The following items are non-refundable:
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Customized or personalized items
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Final sale items
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will replace the item or issue a refund at no extra cost.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 5–10 business days.
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Shipping costs are non-refundable, unless the return is due to our error.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping service, as we are not responsible for lost returns.
How to Start a Return
To start a return, please contact us at:
📧 Livicuteshop@gmail.com